Overview
This website operates as a hybrid platform offering:
- Physical products (e.g., travel kits, bags) via ECommerce integrated platform
- Digital products (eBooks, guides) via Gumroad or direct delivery
- Affiliate links to third-party platforms (e.g., Amazon, hotels, travel services)
Physical Products (ECommerce Orders)
Eligibility for Returns
To be eligible for a return:
- Item must be unused, unwashed, and in original condition
- Must include original packaging, tags, and accessories
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (if applicable)
- Personal hygiene or intimate items
- Gift cards
- Customized or made-to-order travel kits
- Clearance/sale items (unless defective)
Partial Refunds (if applicable)
Partial refunds may be granted if:
- Item shows signs of use
- Packaging is damaged or missing
- Item is returned after 30 days but accepted at our discretion
3. Digital Products (eBooks, Guides, Downloads)
All digital products (including those sold via Gumroad or directly):
- Are non-refundable and non-returnable
- Once purchased and delivered/downloaded, no refunds will be issued
Exception:
Refunds may be granted only if:
- The file is corrupted or inaccessible
- You contact us within 7 days of purchase
4. Affiliate Products & Third-Party Services
This website contains affiliate links to third-party platforms such as:
- Amazon products
- Hotels, restaurants, and travel bookings
Important:
- We do not sell or fulfill these products/services directly
- All purchases made via affiliate links are subject to the refund and return policies of the respective third-party platform
For refunds, cancellations, or disputes:
- Please contact the respective platform (e.g., Amazon, hotel provider) directly
We are not responsible for:
- Product quality
- Shipping issues
- Cancellations or refunds of affiliate purchases
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your card issuer/payment provider
- Contact your bank
If the issue persists, contact us at: info@shaktipanda.com
7. Exchanges
We only replace items if:
- They are defective, damaged, or incorrect
To request an exchange:
- Email us at info@shaktipanda.com within 7 days of delivery
- Send the product to: delivering address as mentioned in the parcel or email for physical address location.
8. Shipping Returns
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If a refund is issued, return shipping cost may be deducted
We recommend:
- Using a trackable shipping service
- Purchasing shipping insurance for high-value items
We are not responsible for lost return shipments.
9. Gifts
- If marked as a gift: store credit may be issued
- If not marked as a gift: refund will go to original purchaser
10. Contact Us
For any questions related to refunds and returns:
📧 Email: info@shaktipanda.com